Return & Refund Policy

At Greenride E-Scooters & Bicycles Trading FZ-LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This page outlines our return and refund procedures.

1. ️ Return Eligibility

  • The item was delivered within the last 7 days
  • The product is unused, undamaged, and in its original packaging
  • You have a valid proof of purchase (receipt or order number)

2. ❌ Non-Returnable Items

We do not accept returns on the following:

  • Items that have been used or installed
  • Products returned without original packaging or accessories
  • Custom-made or special order items
  • Gift cards, vouchers, or promotional items

3. How to Request a Return

  1. Contact our support team at info@greenride.ae or call us at +971 562575592
  2. Include your:
    • Order number
    • Product name
    • Reason for return
  3. Our team will verify your request and provide return instructions

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

4. Refund Process

  • We will notify you once we receive and inspect your returned item
  • If approved, your refund will be processed within 7–10 business days
  • Refunds will be credited to your original method of payment

Note: Shipping fees are non-refundable, except in cases of our error.

5. Exchanges

If you’d like to exchange a product:

  • Follow the same process as a return
  • Indicate the item you want in exchange
  • Exchanges are subject to stock availability

6. Contact Us

For any questions about returns or refunds, please contact:

  • Email: info@greenride.ae
  • Phone: +971 562575592
  • Support Hours: Monday – Friday, 9 AM to 6 PM

✅ Your Satisfaction Matters

We value your business and will do our best to ensure your experience with Greenride Trading is smooth, transparent, and fair.