Shipping Information

At Greenride Trading, we’re committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for details on delivery times, locations, costs, and procedures.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed after 2 PM or on non-working days will be processed the next working day.

2. Shipping Locations

We currently ship across the United Arab Emirates and selected international destinations.

Domestic Shipping (UAE):

  • Standard Delivery: 1–3 business days
  • Express Delivery (if available): Same-day or next-day delivery

International Shipping:

  • Delivery times range from 5–12 business days, depending on the destination.
  • Customs clearance may cause delays beyond our control.

3. Shipping Costs

  • Free shipping on all UAE orders over AED 2000
  • Standard shipping rates apply to all other orders and are calculated at checkout.
  • International shipping charges vary based on location and weight.

All shipping charges are clearly displayed at checkout before payment.

4. Shipping Partners

We work with trusted logistics partners such as:

  • Aramex
  • DHL
  • FedEx
  • Local UAE couriers

Tracking details will be provided once your order has shipped.

5. Tracking & Order Updates

  • Once your order is dispatched, you will receive an email with your tracking number and a link to monitor your shipment.
  • If you haven’t received your tracking info within 48 hours, please contact us at info@greenride.ae.

6. Delays & Exceptions

While we strive to meet our delivery timelines, delays may occur due to:

  • Weather conditions
  • Customs clearance
  • High order volumes during holidays
  • Incomplete or incorrect address information

We are not responsible for delays caused by courier services or customs processes.

7. ❌ Undeliverable Packages

  • If a package is returned due to an incorrect address, refusal, or failed delivery attempts:
  • We will contact you to arrange redelivery.
  • Additional shipping charges may apply for redelivery attempts.

8. Contact Us for Shipping Support

If you have any questions or concerns about your delivery, please reach out to:

  • Email: info@greenride.ae
  • Phone: +971 562575592
  • ⏱️ Support Hours: Monday – Friday, 9 AM to 6 PM

✅ We’re here to ensure your order gets to you safely and on time.